Receive a refund for any reason if you return a product within 14 days of your delivery date that is still in brand new condition with the original packaging and with all items delivered with the product.
Please note: Refunds processed against “Non satisfaction” returns will not include the charges paid towards shipping/logistics at the time of placing the order, except in case of a product having a defect/damage at the time of delivery.
Shopping BaBa’s return policy is significantly better than almost any other Marketplace, or eCommerce site, which typically allow only a “10-day exchange” vs BaBa’s “14-day return”. See details below:
• You have 14 Days to return the product from the date you received it.
• To be eligible for a replacement or refund, your item must be unused and in the same condition and packinging that you received it in.
• The replacement or refund will be initiated when the product is received back to the facility.
• Then, as per banking and payment norms, your refund will be transferred within 10 to 15 business days.
For products returned with the following conditions below, a 15% product missing/damaged fee will be deducted from the refunded amount.
Wear and tear on the product like small scratches and dents
Damage to the original manufacturing box or accessories
Missing box items like an owner’s manual or software/ driver CD’s, etc.
Damage or dents incurred during the return shipping process
Tampered / Missing barcode from the product
Refunds will not be processed for products with more significant damage or missing significant accessories,
Return Policy Exceptions
Products received with physical damage must be reported to BaBa within 2 days of the delivery date.
Products received with missing accessories should be reported within 2 days of the delivery date. Claims made post this period will not be honoured.
Products purchased as Open Box cannot be returned. All Open Box sales are final. Open Box products have been tested and are guaranteed to be functional. If you have a reason to believe that your open box product is non-functional, please contact us on email@example.com with video evidence.
We do not accept returns for the following items:
All products with manufacturer seal. Once the seal is opened it cannot be assigned to another user, and hence SHOPPING BABA cannot accept the return unless there is a case of product malfunction.
Audio Interfaces, Midi Keyboards or any other product that entails registration in order to be used. Once registered, the product cannot be reassigned, and hence SHOPPING BABA cannot accept the return.
Gift Cards and Gift Vouchers
Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues will not be accepted as returns.
Products that show willful damage will not be accepted as returns.
Note* – In case Shopping BaBa is unable to pick-up your shipment due to certain unforeseen circumstance, you may have to ship the products to our facility. The logistic charges involved in these cases would be refunded back to you after the product reaches us.
Unless you have received a damaged or defective product or a product different than the one you have ordered, you are responsible for shipping the product back to our facility near Mumbai.
If you would like to return a product, it is required to either by Refund-Exchange option in your order or call us as soon as possible at +91-94628 60770. All returns must be authorised and the return shipment must be mailed within 15 days of receiving the original shipment.
The refund will be initiated only after the package has been received back at our facility.
The refunded amount will be transferred, as per banking and payment gateway norms, within 10 to 15 business days of the receipt of the returned shipment.